// support
How can we help?
DataQA is a small, independent product. Every support email goes directly to a real person. We read and respond to everything.
// faq
Common questions
What file types does DataQA support? ▼
Currently DataQA supports CSV and Excel (.xlsx, .xls) files on paid plans, and CSV only on the free tier. PDF and Word document support is coming in a future update.
Is my data safe when I upload it? ▼
Yes. Your files are processed in your browser session and are not stored permanently on our servers. We never use your data to train models or share it with third parties. Always keep a copy of your original files as a precaution.
What does the free tier include? ▼
The free tier lets you upload CSV files up to 2,000 rows and run up to 3 QA scans per day. You'll see a popup confirming issues exist, but the full score breakdown, issue list, and export are available on paid plans.
What are output templates? ▼
Output templates let you define a specific column structure for your exports. Upload a blank CSV with one example row showing the exact format you need — DataQA will map your cleaned data to that structure when you export. Perfect for agencies who need to deliver data in a client's specific format every time.
What are custom QA rules? ▼
Custom rules let you define your own quality standards on top of DataQA's built-in checks. You can mark specific columns as required, enforce a regex format (e.g. email addresses, phone numbers, postcodes), or set maximum character lengths. Your rules are saved and applied automatically every time you run a QA scan.
How does the AI auto-fix work? ▼
When you click Auto-Fix, DataQA sends your data and the list of detected issues to an AI model. The AI analyses each issue in the context of your specific data — not just pattern matching — and returns a set of corrections. Every change is highlighted in green before you approve anything, and you can undo any fix you disagree with.
I found a bug. How do I report it? ▼
Email us at
dataqa.app@protonmail.com with a description of what happened and what you expected to happen. If you can include the file type and approximate number of rows, that helps a lot. We take every bug report seriously.
When is DataQA launching? ▼
We're currently in pre-launch. Join the waitlist on the homepage and you'll be the first to know — plus you'll lock in founder pricing before it goes public.